Meet the Woodhouse® Team
We are dedicated professionals who love our jobs and have a passion for timber framing. Exceptional designers work alongside outstanding craftsmen. An administrative support staff and team of project representatives are here to help. When you work with Woodhouse®, you know your project is going to be our top priority.
We believe the main reason for our success at Woodhouse® is our team members — the Woodhouse® family. From taking your initial phone call to hand-finishing the last timber for your home, we work toward one goal – to meet and exceed our clients’ home building experience.
Regional Project Manager for the Northeast
Whether you’re building your dream home in New Jersey or as far north as Maine, Jay Hodgson is the man to help you do it. “This job gives me the opportunity to help people realize their dream of timber frame living, while traveling through some of the most beautiful states in the country,” Jay says, “I love New England, the Adirondacks, the Finger Lakes, the coastal states, Vermont, and Maine.”
Jay’s life experience makes him uniquely qualified to help clients realize their dream homes. After earning a fine arts degree, Jay turned to antique restoration where he specialized in custom cabinetry. Those skills led to a career in home building, where he oversaw the construction of four Woodhouse homes and was left impressed by the beauty of the frames and the efficiency of the company’s building system.
Shortly afterward, he joined the Woodhouse team and is now helping home buyers in the Northeast build their dream homes. “Understanding the big picture of how these homes go together enables me to anticipate the complications and intricacies in the execution of the details,” Jay says.
When asked what inspires him to come to work every day, Jay doesn’t hesitate. “I’m usually the client’s first contact with the Woodhouse team and I take that responsibility seriously,” says Jay, who manages Northeastern clients’ projects from start to finish. “Woodhouse timber frames are a work of art. I love helping our clients build their dream home.”
When he’s not with his family or working with Woodhouse clients, you can find Jay in the great outdoors hunting, fishing, or mountain biking.
“Understanding the big picture of how these homes go together enables me to anticipate the complications and intricacies in the execution of the details.”
Regional Project Manager for the Southeast
A classically trained handcrafter of timber frames, Don Downs is the Southeastern regional project manager for Woodhouse. His experience crafting timber frames, which includes the intricate trigonometry required to construct bents and timber joints, grew out of his previous experience as a carpenter and woodworker. He also has extensive experience in raising timber frames on the jobsite and enclosing them with structural insulated panels.
All this makes Don an invaluable resource for customers and contractors on Woodhouse projects. “Having that depth of experience, from conceptual design, to how to cut a frame, to knowing how to put the frames up and how to enclose them on the jobsite, really allows me to help clients and their contractors from start to finish,” Don says. A native Southerner, Don has recently returned to his home state of North Carolina. In his spare time, he enjoys playing guitar and reading.
“Having that depth of experience, from conceptual design, to how to cut a frame, to knowing how to put the frames up and how to enclose them on the jobsite, really allows me to help clients and their contractors from start to finish.”
As the office manager for more than 15 years, Debbie is the multitasker extraordinaire at Woodhouse who keeps day-to-day operations running smoothly. When you call in to the Woodhouse campus, she is the first person you will talk with. As the voice of Woodhouse, you will quickly realize she’s outgoing and upbeat, enjoying talking with clients about their dream home. “My office is in the great room of a timber frame home,” says Debbie. “How great is that?”
In addition to routing calls to the appropriate team members, Debbie keeps the company’s servers and individual computer workstations up and humming. She creates all design agreements for clients, maintains all contracts and communications with clients and the company’s selling partners, which are independent builders bringing projects to Woodhouse. Debbie plans meals for meetings and training sessions companywide, oversees client visits, and keeps the Woodhouse campus’ guest suite well stocked for client stays.
Asked what inspires her after 15 years at Woodhouse, Debbie doesn’t hesitate. “It’s really easy to work here, largely because of the passion that everyone on our team has for making dream homes a reality,” she says. “Everyone is extremely professional and enthusiastic about their jobs.”
When not at work or spending time with her friends and family, you can find Debbie in the great outdoors—horseback riding, kayaking, camping or at home, enjoying a good book. If you haven’t yet talked with Debbie, what are you waiting for?
“It’s really easy to work here, largely because of the passion that everyone on our team has for making dream homes a reality.”
Vice President of Sales & Marketing
After more than three decades helping companies of all sizes succeed—from fledging startups to billion-dollar corporations—Craig Johnson joined Woodhouse as vice president of sales and marketing. It was Woodhouse’s passion that drew him in.
“That level of passion, from every individual who works here to every single one of our clients, is extraordinary. You don’t find it in any other business model. It’s really striking,” Craig says. “It never fails throughout a client’s journey—from the design, to planning for construction, to the one-of-kind custom home. Even after they’ve moved in, it’s truly a unique experience and very personal.”
His constant goal is to share the company’s 40-year history effectively. “I grew up playing sports and coaching youths in a variety of sports disciplines, so I always compare companies to teams. I think we have a truly unmatched and talented team here at Woodhouse. These are people who have been doing their jobs for, often, 25 years or more. And they are still excited to come to work and make dreams come true for our clients.”
The Woodhouse team doesn’t rest on its laurels; they constantly seek ways to improve the customer experience. It’s why the company communicates with clients through their own websites, to increase the speed and ease of decision-making and increase trust. “We want to make the journey as delightful as possible,” Craig says.
When not helping to improve the customer experience, Craig spends time with his children and pursues a love of photography he’s had since high school. While he regards himself as an amateur enthusiast, his work has been featured in national ad campaigns.
“These are people who have been doing their jobs for, often, 25 years or more. And they are still excited to come to work and make dreams come true for our clients.”
President & Owner
After a career of helping companies succeed around the globe, Pat and his wife, Tracy, wanted to raise their family in the Finger Lakes region where he grew up. So, Pat joined the Woodhouse team in 2003. In 2004, he became owner, president, and general manager.
Pat brought in a CPI engineer to teach the entire Woodhouse team how to design processes that eliminate the opportunity for error while simultaneously identifying solutions to streamline design, fabrication, and delivery of the Woodhouse home.
“What you measure, you manage,” he says, describing how each month the Woodhouse team reviews performance metrics. It’s a process that quickly shaved off time both in the design and production process and transformed Woodhouse into a timber frame powerhouse. “The results have been phenomenal,” he added. “Where the team once had a lot of anxiety about the day-to-day performance of the company, they now are completely secure about the future. They have a higher quality of life as a result. Solving strategic issues that impact their lives so positively is what really motivates me.”
When he’s not mentoring, you will find Pat proudly showing off his Woodhouse home to clients, which is an hour north of the Woodhouse campus. “I love meeting clients and helping them on their journey,” he says.
His other passions include improving his property’s vineyard, learning how to make better wine, and walking his dog six miles every day on The Black Diamond Trail – a rails-to-trails hiking trail that crosses the property.
“I love meeting clients and helping them on their journey.”
Even a brief chat with Diana Allen reveals her joyful personality that always accompanies a warm smile and an infectious laugh. Perhaps it’s because as design director at Woodhouse, Diana’s living her best life.
“I have the coolest job in the world, helping people make their dream homes come true,” Diana says. “It’s my dream job. It’s a huge responsibility, but it’s one I relish. I enjoy the heck out of meeting new people and learning about their wants and needs, then finding just the right solutions to help create the home that’s pictured in their heads.”
Diana is licensed and certified architect in all states except for Alaska and California. She has spent more than two decades designing both timber frame homes and barns, first, at the helm of her own architecture firm and now, at Woodhouse for the last few years.
“I enjoy the heck out of meeting new people and learning about their wants and needs, then finding just the right solutions to help create the home that’s pictured in their heads.”
Project Coordination Manager
Todd has a diverse background that seems custom tailored to fit his current position at Woodhouse®. He has 18 years experience in the automotive industry where he spent the later years managing the Service Department. Customer service being a priority at all times. Looking for a change, he stepped out to become self employed as a general contractor in the local residential market. He often complimented his projects by hand crafting custom furniture for his clients, a passion that he has pursued for the last 20 years. His diverse background, attention to detail, and unparalleled organization skills makes him a perfect fit for the Project Coordination Manager position. He is responsible for NOC administration, tech. rep. scheduling, delivery coordination, builder tech. support and warranty issues.
While not at Woodhouse®, Todd strives to spend as much time as possible with his two teenage daughters Abby and Alison.
In Todd Mahosky’s two decades with Woodhouse, he’s worked in design, purchasing, and operations. His cumulative experience makes him perfect for his current role as Vice President, Operations, where he focuses on expediting systematic processes to get clients into their dream homes faster.
“Continuous improvement is all about eliminating opportunity for error,” says Todd. “At the end of the day, it’s about driving quality improvement.”
Twenty years ago, the design process started with a pencil, graph paper, and some ideas. Today, under Todd’s watchful eye, the process is far more evolved. Todd’s team provides clients with finely honed design questionnaires to help pinpoint their needs, utilizes specialty software to calculate the cost of every cut, and employs three-dimensional modeling software to bring a client’s dream home to life.
“All our teams work together to produce a great product that makes dreams come true for our clients.” says Todd. “These are quality homes that will stand the test of time.”
When he’s not helping buyers realize their dream homes, Todd’s spending time with his wife, Sarah, and teaching their two boys to hunt.
“All our teams work together to produce a great product that makes dreams come true for our clients.”
As controller, Chris Wilcox oversees accounting and purchasing for Woodhouse. He ensures that the company has a robust series of accounting controls in place to secure the financial future. He negotiates with vendors to ensure the company has a steady supply of coveted tree species to create its iconic timber frames. He sources Southern Yellow Pine from southern states, White Oak from Kentucky, Eastern White Pine from New York, and Douglas Fir from Oregon. Chris is also in charge of the company’s human resources department and safety committee, where he oversees yearly employee training. “Worker safety is about being proactive and protecting the best interests of our employees,” Chris says. “We’ve had more than 1,000 days without any accidents or injuries.” When Chris isn’t crunching numbers at work, he’s crunching numbers at home, including running the family farm, Yaks of the PA Wilds—the largest Yak farm east of the Mississippi with 300 head.